State Farm® Insurance Agent Marcel Dore

"Worked with Evan. He's patient, professional and knowledgable! Enjoyed the process....and grateful for substantial savings with State Farm! Thanks Evan!"

"Please stop. Enough already with the unsolicited calls and text messages."

"I had the pleasure of working with Evan recently, and not only is he very personable, but he is also very knowledgeable and helpful. He helped make a change to one of our policies and also offered ways to save money! Honestly, everyone in the office is a pleasure to work with. Highly recommend!"

"When Dan Peterson was there, we were very happy customers and well taken care of. Before he was there, I was very unhappy with my experience and on the verge of leaving when he took over my account. Since he's left, I made the decision to leave the Marcel Dore agency, I am still with State Farm and a happy State Farm customer, I just chose to request to change agents. Here's why: When they want to sell me something, the agency has called me upwards of five times a day. I had the same conversation with the same sales representative within a 30 minute time. And he completely forgot he spoke to me. That is how high volume this agency is. When I had a question regarding my daughter going off to college and any production in coverage or discount that may be available, I left a message for Stephen my new representative twice and never got a returned call after waiting three weeks. It took an angry voicemail for him to finally return my call and send me an email, never acknowledging that he failed to return my prior to messages. When I finally got Stephen on the phone, he proceeded to "educate" me, explaining that I've never met or heard from Marcel because he's so successful. He never has to work anymore and that's why he hires people to do the work for him. He didn't apologize or acknowledge that he never bothered to return my call, but he explained to me that I'm always welcome to log onto the app or call the 800 number. What is the point of having an agent and one who apparently never works if I have to constantly go to an app or call an 800 number and hold when I have a general question about my policy and I thought the purpose of the agency was to be available and have a local connection. Stephen also explained that they have thousands of customers and that they're incredibly busy when explaining why I could never get someone on the phone and would always have to wait between four hours and three weeks for a call back. I've decided to continue my relationship with State Farm and move to an agency that has three agents in it all who answer the phone during business hours. I'm also switching to an agency with women. I find it incredibly weird that in the nine years I was a client of Marcel Dore's agency, there was never a single woman working there that I saw or interacted with. Also weird, after I got married, the sales reps started calling my husband instead of me to sell services. Nothing changed in our interactions, I was still primary and the account was under my name and he always had me handle insurance stuff anyway, but their sales team made that change on their own. Thank you to Stephen for educating me in the ways Marcel Dore's agency feels about their client relationships."

"Evan does a great job to make the introduction of the insurance and explains everything clearly to me. The procedure is also quick and Evan always responds my message/email promptly. The price is also reasonable and saves money for me!"

"I had a smooth experience working with Raphael."

"Easy to talk with them, and are very responsive"

"Evan provided truly stellar help with my auto insurance, making the entire process super smooth and easy. I was impressed with his exceptional knowledge and professionalism. He found me the best possible rate for peace of mind. I would highly recommend Evan Kolios to anyone who enjoys a great service experience."

"Excellent communicator. Complete and full explanations of policy coverages and costs. Timely replies to inquiries."

"Very professional and helpful. Purchased auto and homeowner insurance."

"Jose Mesa was very helpful & friendly. Highly recommended!"

"Sean helped me get a renter’s policy super quickly! He made sure it covered everything my landlord needed, and was very polite and professional. 5/5 recommend! Update 8/18/25: another 5/5 stars! I was in a car accident and needed new insurance. Since I had the renter’s insurance I was able to get 5% off. Best price in the area! It was clear Evan cared a great deal about helping me. I felt very well taken care of."

"Fast and easy process!"

"Evan is very professional and easy to work with. As a result, we got great coverage and reasonable rate for our two renter dwellings, Evan also offered other options we may be interested in later. I'm totally satisfied with his quality service. I feel I'm lucky to talk with Evan, a fantastic agent, and had a pleasant experience."

"Raphael was AWESOME!! A Genuine nice Guy that really cares & Saved us $2000 a year! WHAT!? yes! He did! Gotta love State Farm! Thanks Again Raphael!! 😊 ~T & M"

"My agent Rafael was very kind, he knows his job and does extremely well! Thank for being patient and understanding with me."

"Raphael at Marcel Dore was great to work with! Very knowledgeable and communicative. Highly recommend for collector / antique car insurance."

"Evan is fantastic to work with, he is very personable. It was as if I was talking with a good friend right off the bat. It made the whole process very easy. We really lucked out finding Evan through a friend who had worked with him recently and had nothing but good things to say about him. The other great benefit is that we are saving money and have better coverage with State Farm! Thanks again to Evan and the team! Sincerely, Sarah Smith"

"I recently worked with Jose Mesa Jr. to get renter’s insurance, and I couldn’t be more pleased with the experience. As someone completely new to insurance, I had a lot of questions and Jose was incredibly patient and thorough every step of the way. He took the time to explain everything in clear terms, never rushed the process, and made sure I fully understood my coverage and options. I couldn’t recommend him enough!"

"Stephen Is amazing! Saved me a lot of money and incredibly easy to work with!"

"Evan was very helpful in putting together a very competive bid for both home and auto. His quote provided a significant savings with more coverage. Thanks for your help,"

"Noah helped me through the process. He was excellent. Agnes"

"Jose Mesa Jr helped me transfer my insurance over from another state and got me more coverage for less than what I was paying before. Great experience all around!"

"Steve was great,a very positive experience"

"PSA: Avoid any insurance agents who are unhelpful, terse, condescending, and refuse to pay out or assist in filing claims like the one I had the opportunity to work with here. Take your money elsewhere if you have any chance. Someone there may help you out if you ask around, but not likely. An agent there asked not to be recorded, to which I told him it is just because I am not the only person who has the power to make informed deductions in our home and it should be between my partner and I to discuss, but that they weren’t available and I knew some details would be lost to memory. He then attempted to convince me that it was illegal even after trying to explain informed consent and that there was a notification made to him at the beginning of the recording. Regardless I stopped recording and let him know that if he wouldn’t be willing to consent moving forward we would finish out our current policy but shop with other agents and providers going forward. Just a fair warning to anyone else who may think that is a little shady! Tim, the reception specialist provided me wonderful service today, was incredibly knowledgeable, friendly, and accommodating when it came to my preferences. He has single-handedly kept my policy with both State Farm and their office. (Tim is the best and deserves his own google page for the five star review I promised before his colleague called, that’s all). Leave a negative review and they will swiftly remind you that they have the ability to dox you in a public forum, but of course with some plausible deniability and a sardonic smile on the side! Take a look for yourself. -A real Marcel Dore Customer with first hand experience"